(All India Entrance Test)

Time : 1 Hour

Total Marks : 100 (25*4)

1. You are a department manager. Two members of your staff are long overdue to participate in a professional training course. The training department manager has informed you that she has chosen employees from a different department instead. Relations with the training department are already problematic.


2. You are assigned to work on a project along with another co-worker. He has been working in the department longer than you. Since he has no great ambitions or aspirations to develop professionally, he does not put much effort into your mutual project.
What would you do and why?


3. You are working on an important client project. You have asked a colleague from another team to send you some key data. You need it before you can start the next phase of the project. However, she has not sent the data, despite you emailing her multiple times. You have decided to go and ask her personally.
You arrive at her desk and explain the situation. She tells you that she doesn’t have time to get the data you need but will send you a high-level overview of it. She isn’t being particularly cooperative and doesn’t seem to want to help.


4. Two charities have delivered a petition to the Prime Minister that has been signed by over 35,000 people. The petition, jointly organised by the ‘Health Food Group’ (HFG) and ‘Happy Heart and Mind’ is calling for a ban or junk food adverts before 9pm on any channel. The Government is also being urged to tighten advertising regulations and protect children in this regard more widely. The current regulations restrict junk food adverts from being showing during children’s programming but there is nothing to stop them being shown during popular family slots, such as Saturday evenings when many children watch television with their families.

Casey Stemp coordinated the petition and is a strong advocate of the proposed changes.’ By removing junk food adverts from television at any time before 9pm, we would be seeing a simple, popular and effective move that would help parents to tackle the increasing desire of young people to consume such foods.’

The loopholes that junk food companies find mean that our younger generation are faced with a constant bombardment of junk food adverts. As future generations are becoming more and obese we have to look for opportunities to alleviate the temptations they are facing on a daily, if not hourly basis!

Q. The petition wants to see all junk food advertising banned from television.


5. You and a colleague have been working on a report together. The deadline is tomorrow. You have just got to work and found out that your colleague has called in sick and won’t be in today. The report is almost complete but your colleague was due to add a few extra pieces of information to it today. You aren’t as familiar with this information as your colleague, but you think you know where to look for it.

You were both planning on meeting with your manager this afternoon to talk her through the report before you release it to the wider audience.


6. Engineering research centres (ERCs) were first established in this country in the middle of the 1980s with the direct intention of fostering improved Research and Development collaboration between universities, Industry and the government. Unlike similar engineering research initiatives that preceded ERCs, they were introduced with a broad remit; their focus was on changing the conduct of academic engineering research and education as well as precompetitive generic research. The key focus was on innovation in next-generation technology advances at the intersection of disciplines. It was recognised that universities were often the only places that had sufficient engineering knowledge to able to deliver the level of research that was required to support such objectives. The results of the research were intended to be useful to industry but with a longer-term view than other research. Another direct outcome of the ERCs was that the university graduates would, in theory be better prepared to commence work in an environment.

As time went on, the next generation of ERCs went one step further and encouraged collaboration across universities and had a direct focus on the younger generation of students with learning towards engineering – not just those who were already studying at the universities in question. The third generation of ERCs were implemented from 2008and were created to cope with an increasingly global economy and also a reduction in student interest in sciences and engineering.

Q. It has long been recognised that industry leads the way in furthering innovative engineering research.


7. Psychotherapists recognies that the law is generally in place to uphold client-therapist confidentially however, there are situations that may occur where the therapist is under obligation to break that confidence. This obligation can vary depending upon where the therapist is practising and it may occur as a result of their employment contract or of the law. Where such an issue does occur, the therapist is expected to firstly try and discuss the presenting issue with their client; however, in situations where the factors under consideration are particularly urgent, it is accepted that this cannot always be the case.

Legitimate breaches of confidentiality relate to circumstances where the information the client has shared relates to acts of terrorism; information of this nature must be reported. There are other circumstances where breaching confidentiality may be considered legitimate, for example, in the case of serious crime or suspected child abuse. Individual employers and independent therapist have their own boundaries but must agree this contractually with their client at the outset of the
therapeutic relationship.

Q. Being obliged to break confidentially in a therapeutic relationship is always a direct result of the law.


8. A colleague in your department hasn’t been himself recently. He’s not been getting involved during team meetings and you know he is behind on his day-to-day work. He was always an outgoing team member but has been very withdrawn of late. You also overheard another colleague talking about him. She said that he had been late for a few client meetings and she wonders whether he had something going on outside of work that is impacting his ability to deliver.

You have worked together for a few years and have a high-profile ongoing joint project you are both working on.


9. A colleague from a branch a few miles away calls you one lunch time. She explains that two of her staff has gone home ill and she was already short-staffed before they left. She asks whether you could spare anyone to come and help her team for the afternoon. You have a full team today but you have a big event arranged for customers that everyone was supposed to be helping with. Everyone knows what their role is and what is expected of them.

You have been leading the planning on this event for months and everyone is looking forward to it. It has been put on with the intention that it will generate a lot of new leads for the business.


10. Your department has been finding it really difficult to make sure that everyone in the team has access to the right information about the products and services you sell. You have an internal website but no one likes using it and people often complain that information is hard to find. Most people tend to have their own files with information they have built up themselves. No one seems to use the intranet any more.

This issue comes up in a team meeting and your manager asks everyone what they think. He explains that there is likely to be only a limited budget for any changes that are implemented.


11. You’ve been working in the same place for the past three three years and have managed to work your way up. Lately, you have been feeling that you have reached your potential in the company so you start pursuing options for advancing your career in other companies. You are now in the midst of negotiations for a new position.
Rumours that you are leaving have spread in your current work place.

What would you do and why? Choose ONE Option.


12. Your line manager has requested a meeting. She explains that she has received some negative feedback about your performance from a customer. You know the person who made the complaint as you have worked on his projects on the past. The project he refers to in the feedback was really demanding. You worked long hours and did everything you could to make sure no deadlines were missed. He had very little to do with the most recent project though. You are surprised that he even knew anything about your performance. Your manager asks what you think.


13. It has long been standard practice for the coal ash which is generated from thermal power plants in South Korea to be sold to cement manufacturing companies. These companies are able to utilise this raw material in the methods they employ for producing cement. However, the recession we witnessed in the construction industry in the 1990s led to an oversupply of cement and therefore less demand for the coal ash. As a means of dealing with this issue, representatives from the cement industry put forward the idea that the Ministry of Energy should deregulate the use of industrial waste (such as the coal ash) used in kilns. It was believed that allowing coal ash to be used as kiln fuel would not only increase recycling rates of such waste but would also help improve management of the cement industry. Indeed, the use of industrial waste in kilns did see the recycling rate also increase by around 20% over a seven year period.

Sadly though, the installation standards pertaining to exhaust gases in waste recycling and treatment facilities were not sufficient. This has led to a lack of appropriate monitoring of the type and volume of waste disposed of in kilns and we have seen a rise in the ill health of workers in some parts of the industry.

Q. Prior to the 1990s, coal ash could not be used as a kiln fuel in South Korea.


14. Your team is facing an unexpected busy period over the next few weeks. You have a number of staff on holiday but you can see that the workload of the team is likely to be higher than it usually is at this time of year. This is great for the business, but the impact on your team will be huge. You are worried about whether they will be able to complete everything that is expected of them.


15. A close colleague confides that he may have made a mistake when entering important information about a client onto your systems. His mistake means that the client didn’t get charged enough for the services she was provided with last month. He has only just realised his mistake and isn’t sure what to do. The mistake will only have impacted the client’s fee last month; this month’s fee will be correct. You have worked with the client in question before and know she can be quite difficult and very demanding.

Your colleague has checked with the Finance team and they are happy to waive the missed charges from last month. He asks for your advice.


16. The company you work for is experiencing financial difficulties. You have thought of a creative solution that will enable it to recruit more clients. However, the downside is that the company will have to let go a stable, loyal but not so profitable client (due to a conflict of interest). Two out of three marketing people agree with you while your manager does not because she believes this is too risky.

What would you do and why?


17. You have recently applied for a new role in your organization. You will be working in a small team. You have never worked with anyone from the new team before and are yet to meet the colleagues you will be working closely with.

Another colleague you have known for a while, takes you aside after a meeting. He says that he wants to warn you that there are a couple of people in your new team who are known for not being team players.


18. A customer has come to speak to you in your branch about a new financial service your company has introduced. He seems very keen to hear more about it. He appears to be finding it difficult to understand you. You are not sure if he is hard of hearing or whether there is a problem in how you are communicating with him. You are in a fairly noisy area and it is important that he understands everything you are telling him as he is about to make a decision about this new service.

You find yourself repeating everything to him. You don’t want to make the customer feel uncomfortable but you do need him to understand you.


19. A recent survey of its members conducted by a large insurance company produced some interesting results. The survey was designed to gather information from its members regarding what their main criteria were for choosing to invest in residential property. The vast majority rated the ‘Returns profile’ as their main priority, closely followed by ‘Development potential’ and ‘Stability of Income’, It came as no surprise to find out that ‘Portfolio legacy’ was ranked at the bottom of the list by contributors.

It was also interesting to note that respondents this year were less likely to have residential holdings that formed part of mixed-use assets, i’e as an add on to commercial investment. One might assume from this that more investors are proactively investing in residential real estate rather than having an incidental exposure via existing business investments.

Uncovering longer term intentions were also part of the survey remit and it transpired that approximately one third of contributors expected their residential investment exposure to remain stable over the next 12 months. The vast majority intend to increase their investment in the same period with only a few stating that they intended to reduce it in the same period.

Q. Survey respondents were most likely to invest in residential property because of the financial proceeds it offers.


20. Your manager has asked you to put together a program of events for the business for the next 12 months. She wants to ensure that the program finds a way for all staff to understand what other departments do, and to create ways for people to work more closely with those from other teams. She gives you free reign with regards how to approach it.


21. The majority of Member States have been holding discussions in recent years regarding the introduction of new taxes on the financial sector and the impact they would have on pensions. They recognise that creating additional taxes on the financial sector could be a path to alleviating the problems they now face in relation to pensions and the lack of funds available to run them. However, the reason for such debate relates to the role that the banks and other financial service institutions played in the causes of the crises as well as the current government support offered to the financial sector. There is also a general perception that, as financial activities are generally exempt from VAT, the financial sector is under–taxed currently.

One potential new tax rule being considered is that which would introduce a tax on as broad a range of financial transactions as possible. This could include bonds, shares and derivatives as a starting point. Almost all financial institutions would be liable but there would be exemptions for some day to day activities such as mortgages and payment services. An impact assessment of the likely revenue this tax could generate was close to 6 billion Euros per year.

That said though, as the tax revenue would be collected on the basis of the principle of residence of the financial institute, one has to consider the possibility that a bank based in the area which is liable could transfer its transactions to a subsidiary outside of the relevant jurisdiction.

Q. One of the criteria that would impact whether a financial institution would be liable for the new tax is the geographical area in which it conducts its transactions.


22. A co-worker is undermining you. Currently, he is at a less senior position than you in the company and hasn’t been working there for long. However, he is better educated than you and is also considered a fast learner. You know from a third party that he is interested in taking over some of your responsibilities.

What would you do and why? Choose ONE option.


23. You recently reviewed some sales data and have noticed a dip in sales in October every year, for the last three years. There is no obvious explanation for this. You have worked for two other similar businesses before this one but never saw this trend in either of them. You have looked at other areas of the business, and they don’t experience the same dramatic dip that your area experiences. You have shared your findings with your manager and he has suggested you look into this further and try and come up with a solution.


24. Your workload tends to increase at certain points each year. You are about to enter a fairly busy period. A director from your company approaches you to ask whether you will join a project team with a group of colleagues from across the business. This would be on top of your day-to-day work, but it would give you the chance to meet and work alongside many colleagues you might otherwise never have met.


25. You have been working on a project for a few months now. You are part of team brought in from different areas of the business to deliver it. Unfortunately, it has been plagued with numerous problems and setbacks. Generally, the team have found ways to resolve these issues, but the project is running behind schedule and there has been over-spend in some areas. You have also been working late sometimes to catch up.

You are having lunch with a colleague who is also working on the project. He complains to you that he is frustrated with the way the project is going and is thinking about asking to be taken off it. This person is great at what he does.


Question 1 of 25